Question 1

Connect1 Support (Click here to access help desk)

Accepted Answer

${color}[#195ce1](How can we help?)

Q: Overall

${color}[#000000](What is the Purpose of the Overall App?) This volunteering app enables schools, parent groups, and the overall parent community to engage in all facets of the volunteering process in one secure,easy-to-use software application. What is the Gaming Element? Many schools have a volunteer hours quota. This can sometimes come across as a pure compliance exercise that negatively motivates people to volutneer. No more! This app uses proven “gamification” techniques and positive reinforcement to better engage the school community. Users select “saint avatars,” accumulate points (instead of hours), and can advance to different levels of volunteerism inspired by positive messaging from the saint avatar. What does this cost and how do I pay? There is a simple fixed monthly fee starting at $100 per month. Please review the Terms of Use for more information. How do I access support? There is a support icon on all versions of the app (desktop, tablet, mobile) that is available to all users. You will find answers to many of the common questions there. If you are the designated Leader for your school, you would also have the ability to submit questions through support@connect1.io. Will there be updates to the app? We are constantly looking to improve the app. To that end, updates will happen, but will not be disruptive to your school community. Any ground breaking changes will be announced on our website. How secure is the app? Conn

Q: Creating Your School

${color}[#000000](What does it mean to be a "Leader"?) As the Leader, you will have the ability to (1) setup your school profile, including your school colors and logo (2) invite your school community, (3) see detailed reports of all volunteering activity, (4) assign roles to other community members, and (5) designate community members as being eligible or ineligible to volunteer for specified events per your school’s policy. What is a "Theme" and why should the school do this? “Theming”refers to adding your school’s specific logo and color scheme to make the app look like an extension of your website and other school-specific sites. This enables your school to showcase its technical prowess and to market to prospective families your innovative use of mobile applications. How do I upload my school logo, header image, and school colors? Make sure you have a high resolution image of your logo (in a 1:1 aspect ratio is best) and a header image (aspect ratio of 3:1 is best). Choose two school colors, a primary color and a secondary color. As soon as you select these and save, you will see the scheme of the app conform to your specific school! What are the various roles that can be assigned by the Leader? There are 3 roles. Leader = owner of the app with ability of all roles and privileges (e.g. School Leader or Parent Leader). You should not assign this role to anyone else unless you are absolutely sure; Creator = someone who has an ability to creat

Q: November 2021 App Updates

<h3 id="meetthenewfeature">MEET THE NEW FEATURE</h3> ${color}[#d58400](Talent Matching ) WHY: Help align roles requiring certain talents with community members that have those talents because parents are more likely to volunteer for events that match their talents, thereby increasing parent engagement at your school. WHAT: <ul> <li>Volunteer Board - New “Matched Talent” tab displays the events matched for you.</li> <li>Event Creation – when creating a role, you can select “talents” from a drop-down menu to tag to each role.</li> </ul> <h3 id="featureenhancements">FEATURE ENHANCEMENTS</h3> ${color}<a href="**Positions**">#d58400</a> WHY: Enhanced Year-Long Positions (“Positions”) to include more advanced capabilities because not all “position” needs are year-long and could include specific time periods. WHAT: <ul> <li>Changed the name from “Year-Long Positions” to Positions.</li> <li>Ability to select a start and end date.</li> <li>Ability to assign multiple positions inside one sign-up.</li> <li>Ability to define whether full points accrue at the start date or end date.</li> </ul> <h3 id="userexperienceenhancements">USER EXPERIENCE ENHANCEMENTS</h3> ${color}[#d58400](Volunteer Board) <ul> <li>New card view for easier viewing.</li> <li>Expanded view functionality enables a quicker view of your events.</li> <li>Assign multiple volunteers to an event faster and more effectively.</li> <li>Better sorting of events --- positions are located at the bottom, events with past timeslots are grayed out</li> </ul>

The best way to reach us for support is through our support portal. You can get to here by clicking Support -> Get Support on our main website https://www.connect1.io

When you get into the portal you will be asked to create an account and then you can enter a support ticket.

You can also reach us at anytime via email at help@connect1.io

You can directly get to our support portal here.

Question 2

Talent Matching

Accepted Answer

What is Talent Matching?

We recognize that your event or requested position may require a specific talent, and your parent community is full of talents you can leverage to make your event more successful. This new feature will allow your community to engage in events aligned with their talents captured during the app registration process.

Why Should I add a Talent to My Event or Position?

Adding a talent to your event or position is not required, however, there are times when a specific talent may be needed. The app allows the flexibility to capture that information and users will have a new tab on the volunteer board to recommend “talent matched” volunteering roles. In addition, parents are more likely to volunteer for things that match their talents which ultimately will help increase parent engagement at your school.

What are the Talents to Choose For My Event?

There are a variety of talents to choose from within our Arts, Business, Education, Marketing and Technology categories. Based on the talents you select; the app will identify members of your parent community that have those talents.

Question 3

Overall

Accepted Answer

${color}[#000000](What is the Purpose of the Overall App?)

This volunteering app enables schools, parent groups, and the overall parent community to engage in all facets of the volunteering process in one secure,easy-to-use software application.

What is the Gaming Element?

Many schools have a volunteer hours quota. This can sometimes come across as a pure compliance exercise that negatively motivates people to volutneer. No more! This app uses proven “gamification” techniques and positive reinforcement to better engage the school community. Users select “saint avatars,” accumulate points (instead of hours), and can advance to different levels of volunteerism inspired by positive messaging from the saint avatar.

What does this cost and how do I pay?

There is a simple fixed monthly fee starting at $100 per month. Please review the Terms of Use for more information.

How do I access support?

There is a support icon on all versions of the app (desktop, tablet, mobile) that is available to all users. You will find answers to many of the common questions there. If you are the designated Leader for your school, you would also have the ability to submit questions through support@connect1.io.

Will there be updates to the app?

We are constantly looking to improve the app. To that end, updates will happen, but will not be disruptive to your school community. Any ground breaking changes will be announced on our website.

How secure is the app?

Conn

Question 4

Creating Your School

Accepted Answer

${color}[#000000](What does it mean to be a "Leader"?)

As the Leader, you will have the ability to (1) setup your school profile, including your school colors and logo (2) invite your school community, (3) see detailed reports of all volunteering activity, (4) assign roles to other community members, and (5) designate community members as being eligible or ineligible to volunteer for specified events per your school’s policy.

What is a "Theme" and why should the school do this?

“Theming”refers to adding your school’s specific logo and color scheme to make the app look like an extension of your website and other school-specific sites. This enables your school to showcase its technical prowess and to market to prospective families your innovative use of mobile applications.

How do I upload my school logo, header image, and school colors?

Make sure you have a high resolution image of your logo (in a 1:1 aspect ratio is best) and a header image (aspect ratio of 3:1 is best). Choose two school colors, a primary color and a secondary color. As soon as you select these and save, you will see the scheme of the app conform to your specific school!

What are the various roles that can be assigned by the Leader?

There are 3 roles. Leader = owner of the app with ability of all roles and privileges (e.g. School Leader or Parent Leader). You should not assign this role to anyone else unless you are absolutely sure; Creator = someone who has an ability to creat

Question 5

November 2021 App Updates

Accepted Answer

MEET THE NEW FEATURE

${color}[#d58400](Talent Matching ) WHY: Help align roles requiring certain talents with community members that have those talents because parents are more likely to volunteer for events that match their talents, thereby increasing parent engagement at your school. WHAT:

Volunteer Board - New “Matched Talent” tab displays the events matched for you.
Event Creation – when creating a role, you can select “talents” from a drop-down menu to tag to each role.

FEATURE ENHANCEMENTS

${color}#d58400 WHY: Enhanced Year-Long Positions (“Positions”) to include more advanced capabilities because not all “position” needs are year-long and could include specific time periods. WHAT:

Changed the name from “Year-Long Positions” to Positions.
Ability to select a start and end date.
Ability to assign multiple positions inside one sign-up.
Ability to define whether full points accrue at the start date or end date.

USER EXPERIENCE ENHANCEMENTS

${color}[#d58400](Volunteer Board)

New card view for easier viewing.
Expanded view functionality enables a quicker view of your events.
Assign multiple volunteers to an event faster and more effectively.
Better sorting of events --- positions are located at the bottom, events with past timeslots are grayed out

Question 6

Getting Started: Parent Registration in the Connect1 app

Accepted Answer

${color}[#000000](Before you register as a user in the Connect1 app, you will need):

The email with invite code from your school adminstration or PTO.
A laptop or phone to create your account and register (laptop recommended for registration).
Email addresses for you and your spouse/guardian (note: they must be different emails).

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